It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
At the moment during the current Covid 19 pandemic the way we are seeing our patients is changing. At the moment you are still able to contact us for medical issues on the phone on 0131 652 2004 where our Receptionists will ask you for some information regarding your problem. This helps us identify who and what kind of consultation you will need. The Doctors & Nurses may contact you back with a phone consultation, a face to face appointment (where all PPE is adhered to) or a video call which is helpful for Clinicians see what the problem is. If you wish to have a video call with a GP please tell us your preference whilst on the phone.
***IMPORTANT CHANGES TO APPOINTMENTS AT NIDDRIE MEDICAL PRACTICE***
We are changing the way we offer appointments. You will only be able to book an appointment on the day you wish to be seen and these will all either be offered as a telephone or video consultation. If once triaged by a GP they feel they need to see you face to face they will ask you to come into the surgery and will arrange a suitable time with you.
From 1st February 2021 all GP appointments will be bookable online. We will also move to an emergency service only between the hours of 4pm – 6pm Monday – Friday. We will have an emergency telephone number for patients to use further details of this will follow over the next couple of days.
Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
- What to do in an emergency
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- Appointments may be made online, by telephone or in person
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Are the best way of dealing with the majority of problems. You have full control over who you see and at what time of the day. Since you can make an appointment with specific clinicians you will be able to develop trust in your doctor and reach a satisfying solution faster than being seen repeatedly at an urgent appointment. If you want to discuss a particularly complex problem or a number of problems, you can ask for a double appointment.
We would always recommend that you make your appointments with your preferred GP even if that means you have to wait a little longer for your appointment. Your preferred GP is likely to know you well and should be able to come up with a satisfactory solution to your problem a lot faster.
You should ask for an urgent appointment on the day if you experience a sudden change in your health or if you feel quite unwell. If your condition requires urgent medical attention, we will always see you the same day. If no urgent appointments are bookable online, please phone reception.
Please contact as early in the day as possible if you have an urgent problem. Urgent appointments are only available on the day. You cannot book an urgent appointment in advance.
Please do not ask for or book an urgent appointment if you could wait for a routine appointment.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.