FOR INFORMATION, SUPPORT & ADVICE REGARDING COVID 19 PLEASE SEE LINK
Advice & Support in your Area please see https://www.niddriegp.co.uk/your-community/support-advice-in-your-community-during-covid-19/
You may have recently received a text message from us regarding a KIS summary. Please see below for further information on this.
|In Scotland, the Key Information Summary (KIS) software allows clinical information from the medical record to be shared across the wider NHS, in particular, the out of hours GP service and hospitals.
In the situation that we are facing with the Covid19 pandemic, it would be extremely beneficial for us to be proactively sharing as much information as possible from patients in groups who are eligible for the flu vaccination across the wider system to help clinicians who do not necessarily know these patients to make decisions about their care, should they present.
If you do not wish any information to be shared please call the practice on 0131 6522004 and we will take steps to ensure nothing is shared.
Niddrie Medical Practice provide the whole range of GP services, including minor surgery and the insertion of contraceptive implants. Our experienced reception team will be happy to assist you with any questions you may have.
A MESSAGE FROM THE NIDDRIE MEDICAL PRACTICE TEAM
The next message we are sharing is from a fellow GP Jennifer Graham. This is how we exactly feel as a practice!
”Patients and friends are asking how I am doing as a GP. It has certainly been a challenging few weeks with lots of new organisational changes and ways of working.
However, the worry of most GP’s at the moment isn’t covid-19, as we are well set up now for triaging and seeing those with relevant symptoms in our local ‘hot hubs’ and our hospital colleagues are doing an amazing job at the frontline.
Our worry is that we are not seeing the breast lumps, postnatal depression, pelv…ic pain, abnormal bleeding, mini-strokes, rectal bleeding, neck lumps, swallowing difficulties, suspicious weight loss, moles that are changing shape, palpitations, chest pain suspicious for angina, abdominal pain suspicious for appendicitis etc etc etc. They must be still happening but people are staying at home ‘not wanting to bother us’. We know the paediatric community is desperately worried about sick kids not being taken to hospital because their parents are understandably scared.
This may not be the best time to tell us about your fungal toenail that you’ve not got round to sorting for 6 months, but if you have new symptoms that are worrying you, please contact us.
GPs are OPEN even if our doors are closed! We are trying to keep our surgeries as covid free as possible, by seeing all patients with symptoms of covid in central hot hubs, not in our own practices. So if you have something worrying, please phone us. We can give you our opinion on the phone, we can do a video call if more appropriate, and if we think we need to see you face to face we’ll tell you and bring you down to see us.
We are getting really concerned that the morbidity and mortality of those who are scared to go to the GP might be almost as big as those who die of covid-19 itself.”
Contact may be made by e-mail or by phoning 0131 652 2004 during office hours. Please be aware when contacting by email this goes to a centrally accessed inbox and you should not send personal medical information/questions or complaints using this method.
We aim to provide the highest quality care, be accessible and deliver services in response to your needs.
We now have a FACEBOOK page – https://www.facebook.com/niddriemedicalpractice/‘LIKE’ our page to keep up to date with the practice.
Calling the Practice
The phone number for the practice is 0131 652 2004.
There may be times that due to unforeseen circumstances our lines are down. In this instance you can contact us on the surgery mobile 07514 886 331, please only use this number if you are in urgent need to speak to someone. Please DO NOT TEXT this number. It is only for calling us between 8-6pm Mon to Fri when our main number is out of order. Please note we are closed from 12-2:30pm every Thursday.
If you phone the main number and are placed on hold, please stay on hold until your call is answered. We aim to answer calls as quickly as possible but during busy periods this may be more difficult. Please remain on hold and your call will be answered as soon as a member of the team is available.
We do not accept requests for repeat medication over the phone. Although currently during the Covid 19 pandemic we will be taking them over the phone as we understand it is not as easy to access ordering medication at this current time. Please make sure to tell us which chemist you wish your prescription to go to as we are not having patients collect from the Practice at the moment.
Why not sign up for our online services?
Online service users will be provided with the best service when ordering medication
It is easy to use and can be accessed at any time of the day or night, even when the surgery is closed
We aim to have online prescription requests ready for collection within 48 working hours from ordering online but please be aware if you are sending your medication to a chemist outwith our area it can take up to 72 hours. If you have informed us that your prescription goes to a certain chemist this will remain the same and you can collect it from the chemist as normal.
Other options for ordering medication is
- Asking your local chemist to order for you – we take no responsibility if the chemist misplaces your request. Be aware that some chemists take 72 working hours for processing when you order through them
- Posting them through the letterbox at the front of the building
- Calling Reception on 0131 652 2004 ( during covid 19)
Online prescription and appointment booking
To register please complete a registration form and bring it to the practice with some form of photographic ID.
If you are already registered please go straight to our online services
We are open from Monday – Friday from 8AM to 6PM.
At least weekly, we provide a late surgery until 7PM.
When we are closed, GP services are provided by NHS24.
The reception is not staffed from 12pm-2:30pm on Thursdays. This is because of staff training and a team meetings. We are still contactable by e-mail or for urgent cases that cannot wait until we open again at 2pm call our surgery mobile on 0751 488 6331 during that time. The mobile phone is only answered during office hours and only when the reception phone is not staffed. Please call the mobile only if your problem cannot reasonably wait for a couple of hours.
Public Holidays for 2020/2021
- Monday 21st September 2020 – Autumn Public Holiday
- Friday 25th December 2020 – Christmas Day
- Monday 28th December 2020 – Public Holiday
- Friday 1st January 2021 – New Year’s Day
- Monday 4th January 2021 – Public Holiday
Clinics & Services
Pharmacy, Community Physiotherapy, Community Nursing, Community Mental Health, Dietetics, Chiropody, Dental Services, Radiology and a range of consultant clinics.
Change of Address
It is very important that we hold a correct address and telephone number for you. If either of these change please notify us. You may change your address on our online form.
Register with our practice
Patients wishing to register with our Surgery will need to complete a registration form, which you can download or request from one of our Receptionists. We only process new registrations on a Monday and a Wednesday. Please make sure you have the correct identification required when registering.
At the moment whilst we are in the midst of Covid 19 if you are wishing to Register with our practice please go to the new registrations tab and print the documents there. You can email the completed documents to our clinical mailbox which is firstname.lastname@example.org or post them through our mailbox at the front of the building.
Our patients are able to order repeat prescription items online. These items are listed on the right hand side of your repeat prescription computer slip.